Frequently Asked Questions
Everything you need to know about your Elizabeth Arden experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and accompanied by the original receipt or packing slip.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are working on expanding our shipping capabilities to serve our global customers in the near future.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf, except where required by law.
How do I find the right skincare routine for my skin type?
You can use our online Skin Consultation tool or contact our beauty experts via live chat for personalized recommendations tailored to your specific skin concerns.
Is it safe to use my credit card on your site?
Yes, we use industry-standard Secure Sockets Layer (SSL) technology to encrypt your personal and payment information during the checkout process.